Return & refunds
HOW TO MAKE A RETURN. We kindly ask you to fill in the return form below. If you used Budbee as shipping alternative please follow the instructions in the Budbee app to make your return. For Schenker, please use the return label included in your parcel. All return are at customers expense, SEK 59. If you have any questions about returns, please contact our customer service, Shop@ebbavonsydow.com
REFUND You will receive your refund (excluding shipping) via the same payment method used for your purchase. It can take up to 14 days from the day you return your product until you receive your refund. As soon as we have handled your return, you will receive a confirmation via e-mail.
EXCHANGE Ebba von Sydow AB can not administer exchanges of goods purchased from our webshop. Return ordered item by following the instructions above. As soon as we have processed your return, you will receive a refund via the same payment method used to make the purchase. If you want a different size or color, please place a new order.
WRONG ITEMS We do our best to ensure that your goods are in perfect condition when we send them to you. If, against all odds, you get a damaged or defective item, send a picture where we can clearly see the error. Send the photo attached in an email to email@example.com. We will get back to you as soon as possible. Your application must be made immediately when you discover the error. We can only handle faulty products from orders purchased in our web shop.